Emergency Department Manager

The ED Manager is Responsible for daily and overall operation of the Emergency Department, including staff performance, patient care processes and outcomes, patient/family satisfaction, and prudent resource management.

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Continually assesses process and effectiveness of overall patient care on the unit
• Selects and supervises unit staff
• Monitors and evaluates staff performance/competency on an ongoing basis and in collaboration with the employee
• Recognizes employee’s strengths
• Identifies employee’s work-related needs and goals
• Develops performance improvement plans, as needed
• When necessary, is able to initiate and follow through with disciplinary processes
• In collaboration with unit staff and Clinical & Professional Development staff, identifies and develops plans to address staff learning/competency improvement needs
• Acts as a clinical resource for staff
• Develops unit-specific policies, procedures, and clinical competencies using evidence-based standards of care
• Prepares and monitors unit budget(s)/productivity. Identifies cost-effective systems needed to support the business of the department, taking into account business trends, resource availability, and changes in patient mix
• Interacts with patients, seeks staff input, and analyzes unit patient satisfaction data to identify areas for improvement
• Ensures unit performance conforms with hospital-wide quality and patient safety goals
• Develops, monitors, and evaluates unit-specific quality improvement indicators, in collaboration with Quality Division
• Develops and maintains effective working relationships with unit co-workers, physicians, vendors, other departments and members of the healthcare team
• Facilitates participation of unit staff in evaluation of new products and equipment, as appropriate/requested
• Collaborates with Director and other managers to assess overall staffing patterns, need for RN contract services
• Investigates and addresses unit-specific physician complaints, seeks assistance from Director and/or Chief Nursing Officer when indicated